Quality Assurance
After-sales service
── AFTER-SALES SERVICE ──
I. Quality Objectives
1. Strictly comply with relevant national industry standards and the National Verification Procedure for Heat Meters:
2. Fully implement the ISO 9001:2000 quality management system and the ISO 14001:2004 environmental management system to ensure product quality and achieve an unpacking pass rate of over 99.8% under normal transportation conditions.
3. Fulfill our quality commitments to ensure customers can use our products with confidence and satisfaction, striving to achieve a customer satisfaction rate of 99% or higher.
III. Delivery Commitment
1. Strictly comply with the contract provisions by meeting delivery deadlines, ensuring the integrity of the supplied products, and enabling customers to put them into use on schedule;
2. Strictly adhere to the contract provisions by specifying the delivery location and delivery method to ensure the safety of the goods;
3. Regardless of the order quantity, our company commits to delivering the goods on time and in full compliance with quality standards.
IV. After-Sales Service Commitment
1. Provide free samples to customers;
2. Establish customer profiles and conduct regular product quality follow-up services;
3. Alleviate users’ concerns by providing solutions to technical challenges and other issues encountered during product use;
4. 24-hour response to customer needs;
5. Respond to customer fault complaint calls and arrive on-site within 2 hours to provide service;
V. Service Hotline
1. Zhuhai Xisida Packaging Materials Co., Ltd. Has Launched a Service Hotline +8617722048755.
2. We resolve all types of customer issues seven days a week.
Cooperation Inquiry:
Company Address: Building 101, Shanxing 1st Road, Shanxing Industrial City, Jieshongshan, Qianshan Subdistrict, Xiangzhou District, Zhuhai City
Fax: 0756-8629618
Cooperation Inquiry:
Follow the official account
WhatsApp：8618023052957
Skype：793214651@qq.com
793214651@qq.com：793214651@qq.com
18023052957：+86 18023052957