After-sales service

1. Quality objectives

1. Strictly implement relevant national industry standards and national heat meter verification regulations:

2. Fully implement ISO9001: 2000 and ISO14001: 2004 quality management systems and environmental management systems to ensure product quality and ensure that the pass rate of products out of the box is above 99.8% under normal transportation conditions.

3. Realize the quality promise, let customers use our products with confidence and satisfaction, and strive to achieve customer satisfaction of more than 99%.

Three, delivery promise

1. Strictly follow the contract, fulfill the delivery time limit, ensure the integrity of the product provided, and ensure that the customer uses it on schedule;

2. In strict accordance with the provisions of the contract, specify the delivery location and delivery method to ensure the safety of the goods;

3. Regardless of the order quantity, our company promises to complete the supply task with quality and quantity;

Four, after-sales service commitment

1. Provide customers with free samples;

2. Establish customer files and conduct regular product quality tracking services;

3. Solve the worries of users when they encounter technical problems or other problems in the process of using the product;

4. Respond to customer needs 24 hours a day;

5. Serve customers in place within 2 hours after receiving customer fault complaints;

5. Service Hotline

1. Zhuhai Seastar Packaging Materials Co., Ltd. opened a service hotline 17722048755.

2. Solve all kinds of difficult problems for customers seven days a week